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Year-Round Focus On Winter Services
Year-Round Focus On Winter Services
Customer Experience
Customer Experience
Bidding Process
Bidding Process
- Review client expectations, prior issues, and concerns.
- Properties professionally analyzed utilizing cutting edge technology to ensure cost savings.
- Comprehensive on site inspections and review.
- Develop detailed snow management plans.
- Allocating the appropriate equipment for maximum efficiency and capability.
- Customized service contracts, seasonal or per-inch.
Pre-season
Pre-season
Site specific plans are developed for snow removal procedures.
- Damage and hazard assessment for each site.
- Comprehensive training of all team members.
- Develop back up capability for all sites.
- Communication plan and contact information exchange.
Storm-Alert
Storm-Alert
Monitor weather conditions through WeatherWorks and other independent sources, and communicate to clients.
- Communicate regular weather updates beginning 48 hours prior to event.
- Detailed snow game plan 12 hours prior to event.
Active Storm
Active Storm
On site arrival notification.
In storm weather and service updates.
- Priority response on service calls.
- One point of contact.
- Proactive emergency response.
Post Storm
Post Storm
- Sites inspected for completeness and ice hazards.
- Detailed reports for all properties.
- Photographic documentation of completed service.
- Certified Snow Totals Report.
- All documentation archived in the cloud.
- Invoicing within 3-5 business days.
Post Season
Post Season
- Meeting with client to review seasons performance.
- Site damage assessment and repairs.
- Electronic report containing pictures of damage and completed repairs.
- Electronic report confirming removal of equipment and material.
- Season summary of winter events per site sent to facility managers.
What Our Customers are Saying:
What Our Customers are Saying:
Glenhaven Snow Company, LLC
Glenhaven Snow Company, LLC
Affiliations:
Snow and Ice Management Association
Accredited Snow Contractors Association
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