Year-Round Focus On Winter Services
Customer Experience
Customer Experience
Bidding​ Process
Bidding​ Process
- Review client expectations, prior issues, and concerns.
- Properties professionally analyzed utilizing cutting edge technology to ensure cost savings.
- Comprehensive on site inspections and review.
- Develop detailed snow management plans.
- Allocating the appropriate equipment for maximum efficiency and capability.
- Customized service contracts, seasonal or per-inch.
​Pre-season
​Pre-season
Site specific plans are developed for snow removal procedures.
- Damage and hazard assessment for each site.
- Comprehensive training of all team members.
- Develop back up capability for all sites.
- Communication plan and contact information exchange.
​Storm-Alert
​Storm-Alert
Monitor weather conditions through WeatherWorks and other independent sources, and communicate to clients.
- Communicate regular weather updates beginning 48 hours prior to event.
- Detailed snow game plan 12 hours prior to event.
Active Storm
Active Storm
On site arrival notification.
In storm weather and service updates.
- Priority response on service calls.
- One point of contact.
- Proactive emergency response.
Post Storm
Post Storm
- Sites inspected for completeness and ice hazards.
- Detailed reports for all properties.
- Photographic documentation of completed service.
- Certified Snow Totals Report.
- All documentation archived in the cloud.
- Invoicing within 3-5 business days.
Post Season
Post Season
- Meeting with client to review seasons performance.
- Site damage assessment and repairs.
- Electronic report containing pictures of damage and completed repairs.
- Electronic report confirming removal of equipment and material.
- Season summary of winter events per site sent to facility managers.
What Our Customers are Saying:
What Our Customers are Saying:
"I've never had a contractor do the things you guys do. Really impressive."
"You guys are Great. I haven't heard from my other contractor in over 24 hours."
"I love your consistent
"I love your consistent
updates."
"Your processes are terrific. Where have you been all of my life?"
"Your status reports save me so much time"
"Your service is so much more efficient than my other contractors."
"I really like the fact that you guys are snow only."
Glenhaven Snow Company, LLC
Glenhaven Snow Company, LLC
Affiliations:
Snow and Ice Management Association
Accredited Snow Contractors Association
